Returns Policy
Our policy is inclusive on the day of delivery/pickup only. If a day passed since your delivery/pickup, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds is not possible in the following cases.
poor vacuum packaging.
Don't worry if the vacuum pack has been poor vacuum.
It is a product packed on the day of delivery, so there is no problem in quality.
Refunds are not possible for reasons of poor vacuum packaging.
Product deterioration due to improper storage.
The product is best consummed 2 day from purchase and place it in the fridge. If over 2days please preserve it in the freezer for quality. Take off meet in side freeze and slowly defrosting time to fridge a day.
Change color to dark
The maillard reaction is responsible for many colors and flavours in food. All meat have myoglobin ingredient.
This is making maillard reaction in meet outside. However this problem has not combination of oxygen with meat therefore sometimes we have maillard reaction meat in the house or buy other store. but do not worry this is not poisoned food as well as This is not harmless of humans. If you want retune red color when you will make food? Just meet is combination of oxygen on 30- 50 min in the kitchen table. Some item don’t have retune color meet(slice beef). We will make small slice or thin slice cutting style this item. So this meet have not too much myoglobin in side meat. So do not worry customers, this is not poisoned food as well as every time, we will give great quality meat to customers.
